Refund policy

You have 30 days from the date you receive your order to decide if it's right for you. No rush. No pressure. Take your time.

If you've used the product and it's not for you, simply contact us at support@iscloudpillow.store within 30 days. We'll issue a 30% refund to your original payment method. You keep the product. No returns required. No awkward shipping. No questions asked.

If the product is still sealed and unused in its original packaging, contact us within 30 days for a full 100% refund. We'll provide a prepaid return shipping label and process your refund within 10 business days of receiving the item.

Please inspect your order when it arrives. If your item is damaged, defective, or if you received the wrong product, contact us immediately at support@iscloudpillow.store and we'll send a replacement or issue a full refund at your choice. No waiting period.

If you're located in the European Union, you have the right to cancel your order within 14 days of receipt for any reason, in addition to the guarantees above. The item must be unopened and in its original packaging. Contact us to initiate this process.

Refunds are processed to your original payment method. Please allow up to 10 business days for the refund to appear, as processing times vary by bank. If more than 15 business days have passed since your refund was approved, contact us at support@iscloudpillow.store.

All orders ship in plain, unbranded packaging with no indication of contents. Refunds appear on your statement under our processing company name — not the product or brand name. Your privacy is protected at every step.

For any questions, reach our support team at support@iscloudpillow.store. We respond within 24 hours, 7 days a week.